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GOO GOO Hair – 100% Remy Human Hair Extensions for Effortless Everyday Glam
GOO GOO PRO RETURN POLICY
Q: May I exchange or return my order?
A: We are more than happy to accommodate exchange or return of eligible products within 30 days of the original ship date. We understand that picking the right color might be a bit difficult when choosing from a computer screen, so we are happy to exchange or return your unopened GOO GOO Hair Extension set for a set of the right color within 30 days of you receiving your order. Due to hygienic reasons we only exchange items that have not been worn, dyed or tampered with.
Eligible for Return/Exchange:
- In original, unused condition—not worn, dyed, or damaged
- Within 30 days of shipment
Not Eligible:
- Worn, dyed, or damaged items
- Hair care products that have been opened or used
- Items returned after 30 days
- Bonus gifts in the package (no need to return them)
Q: How to exchange or return?
A:
1.Contact us first at service@googoohair.com to confirm eligibility and receive the correct return address.
2.Return the item using that address (it differs from the shipping address).
3.Once we receive and inspect your return, refunds or exchanges are processed within 2–3 business days.
Q: Do I have to pay for the shipping of my exchange or return?
A:
Customer-caused returns (e.g., wrong size/color) require the buyer to cover return shipping.
GOO GOO-caused returns (damaged or incorrect items) are covered by us.
Q: When will I receive my exchange or refund?
A:
We will send you the new hair extensions or refund after we have received, inspected, and confirmed that the returned hair extensions were not opened. This process will take about 2-3 business days.
Refund Processing Time:
The processing time for refunds may vary depending on the original payment method. Once your return is approved, we will initiate the refund immediately. Please note:
PayPal: Refunds are usually received within 1–3 business days.
Klarna/Afterpay: Refunds will be reflected in your account within 5–7 business days.
Credit/Debit Card: Refunds typically take 5–10 business days to appear on your statement, depending on your bank.
All refunds will be processed back to the original method of payment. We are unable to issue refunds to alternative accounts or payment methods.
You can also choose to keep the refund as store credit—your next purchase is welcome!