ABOUT ORDERS
Answers to all your questions about placing, tracking, and managing your order.
What is your return policy?
We gladly accept returns or exchanges on hair extensions that are unused, unwashed, unaltered, and still in their original condition within 30 days of the ship date. To see the full details, click here to view our return policy.
What payment methods do you accept?
We offer several convenient payment options: PayPal, credit/debit cards, and installment plans through Klarna and Afterpay.
Are there any current promotions or discounts?
Yes! We love treating our customers to special offers.
To stay updated on all our current deals:
- Check the homepage banner — we always post the latest promotions there
- Visit our SALE page for products with active discounts
- You can also sign up for our email list to be the first to know about exclusive sales and limited-time offers!
Why wasn’t my payment successful?
Your payment may have been declined by your bank or payment processor. To avoid any delays in placing your order, we recommend trying a different card or payment method. Of course, you can also contact our customer service team anytime—we're happy to help!
Will I be charged an international bank fee or transaction fee when ordering?
When placing an order internationally, some banks may charge a transaction fee ranging from 2-3%. Since this fee is applied by your bank, we don't have control over it, but we always try to keep our prices as competitive as possible for all customers, regardless of location. If you're concerned about fees, we recommend checking with your bank before placing your order.
Why can’t I apply my discount code at checkout?
Our system currently allows only one discount or coupon code per order. Make sure you’re not trying to use multiple codes at once.
I didn’t receive my order confirmation. What should I do?
Your order confirmation email will be sent to the address you provided at checkout. Please check your spam or junk folder. If you still don’t see it, contact our customer service and we’ll resend it for you.
Can I change or cancel my order?
Yes! If you have not yet received our shipping confirmation email, it means your order hasn't shipped. Please contact our customer service team, and we'll do our best to update or cancel your order.
How can I do a wholesale?
You are welocomed to refer to our wholesale policy: https://googoohair.com/pages/wholesale.
Can I customize hair extensions?
You could tell us the type, the length and the grams of hair extensions you need. Not all of your requirements may be met, we suggest that you still choose the existing products on the website. If your customization can be completed, the production of the new product will take one month.
ABOUT HAIR
