At GOO GOO Hair, we strive to make your shopping experience effortless—from processing to delivery and, if needed, returns or exchanges.

1. Order Processing & Shipping

We process and ship orders 7 days a week, including Sundays (excluding major holidays).

• If in-stock: shipped from our warehouse.

• If out-of-stock: items will be sourced from our international warehouse, adding 4–7 business days to processing before shipment.

Shipping Window
Once shipped, you’ll receive a tracking email. It may take up to 48 hours for tracking information to become active.
Please check your spam/junk/promotions folder if you don't see it.

Delivery

• Courier determines whether your package requires a signature or is left at your mailbox or doorstep.

• Saturday delivery is not guaranteed, even with express shipping.

• We cannot be held responsible for delays caused by carriers.

• Tip: Enter an address (home, workplace, or trusted friend’s) where someone can receive the package safely.

Address Accuracy

• Please double-check your shipping and billing address.

• To ensure smooth delivery, please fill in your full address, including any apartment or house numbers.
  Orders with incomplete or incorrect addresses may be delayed or returned, and any extra costs will be the customer’s responsibility.

• Inaccurate or incomplete addresses may delay processing by 1–2 additional business days.

EU Customs Duties, VAT & Import Fees

Effective July 1, 2026, the European Union will remove the customs duty exemption for international shipments valued at €150 or less. A fixed customs duty of €3 per product category (based on the applicable HS Code classification) may be applied by EU customs authorities. If a shipment contains products from multiple product categories, customs duties may be charged cumulatively based on the number of categories included in the package. Customs duties, VAT (Value Added Tax), and any other applicable import-related charges are the responsibility of the recipient.

Note: PO Boxes are only accepted for orders shipped via USPS within the United States. For all other shipping methods or international orders, we cannot deliver to PO Boxes. If a PO Box is provided and not eligible, our team will contact you to update the address.

Shipping Time & Price

2. International Shipping & Customs

Customs, Duties & Taxes

• Orders shipped outside the U.S. may incur import taxes or duties, which are not included in your purchase price.

• These charges are determined by your local customs authority and must be paid upon delivery.

• GOO GOO Hair does not collect or control these fees and cannot predict the cost or speed of customs clearance.

Customs inspections may cause delivery delays—these are beyond our control.