ABOUT SHIPPING & RETURN
Get the details on how and when your order ships — plus tracking info, delivery times, return policy and more.
How long will it take to receive my order?
The delivery time for your order may vary based on the shipping method and your address. We recommend checking our Shipping Policy page for more accurate delivery timeframes.
Where do you ship?
We ship worldwide! No matter where you are, we’ll get your order to you.
Where is my order shipped from?
We have warehouses in multiple countries, and your order will be shipped from the warehouse closest to you based on inventory and your shipping address.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking number. You can use that to track your package’s status anytime.
Why does the tracking status say “Label Created” and nothing else?
Don’t worry! This usually means the carrier has received the shipping info but hasn't scanned the package yet. Tracking updates typically appear within 24-48 hours.
My tracking says “Delivered,” but I haven’t received my package—what should I do?
Here are a few steps to help locate your package:
- Check your mailbox, front porch, garage, or side door.
- Ask your neighbors or household members in case someone else received it.
- Contact the shipping carrier to get more delivery details.
- Wait one more day—especially if it's the weekend—as packages are sometimes marked as delivered a bit early.
If you still can’t find it, please reach out to our customer service, and we’ll be happy to help!
Can I exchange the item?
Of course! We’re happy to assist with exchanges. Please make sure the item is unused and in its original condition, and that the request is made within the after-sales period. Feel free to reach out to our customer service team, and we’ll guide you through the process.
Do you provide free return labels?
At present, we're unable to offer free return shipping labels. However, we'd be happy to assist you in initiating a return - you may choose any preferred courier to send back the item.
Where is your return warehouse? Can I drive there to return items myself?
Our return warehouse is primarily located in the US and currently only supports returns via logistics to the warehouse.
How to return my order?
We are more than happy to accommodate exchanges & returns of hair extensions that have NOT been used, washed, tampered with, or altered and all things stay in their original condition 30 days after the item ship date. Here is our return policy Please send your request to our customer service email address service@googoohair.com and we will process it asap.
I've sent my return package. What should I do next?
Thank you for returning your products! Please email us at service@googoohair.com or chat with one of our agents, and provide the following information:The tracking number of your return packageOnce your package arrives at our warehouse, we will process your refund as quickly as possible.
ABOUT HAIR
