GOO GOO Hair – 100% Remy Human Hair Extensions for Effortless Everyday Glam
SHIPPING & RETURNS
At GOO GOO Hair, we strive to make your shopping experience effortless—from processing to delivery and, if needed, returns or exchanges.
1. Order Processing & Shipping
We process and ship orders 7 days a week, including Sundays (excluding major holidays).
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If in-stock: shipped from our warehouse.
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If out-of-stock: items will be sourced from our international warehouse, adding 4–7 business days to processing before shipment.
Shipping Window
Once shipped, you’ll receive a tracking email. It may take up to 48 hours for tracking information to become active.
Please check your spam/junk/promotions folder if you don't see it.
Delivery
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Courier determines whether your package requires a signature or is left at your mailbox or doorstep.
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Saturday delivery is not guaranteed, even with express shipping.
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We cannot be held responsible for delays caused by carriers.
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Tip: Enter an address (home, workplace, or trusted friend’s) where someone can receive the package safely.
Address Accuracy
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Please double-check your shipping and billing address.
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To ensure smooth delivery, please fill in your full address, including any apartment or house numbers.
Orders with incomplete or incorrect addresses may be delayed or returned, and any extra costs will be the customer’s responsibility. -
Inaccurate or incomplete addresses may delay processing by 1–2 additional business days.
Note: PO Boxes are only accepted for orders shipped via USPS within the United States. For all other shipping methods or international orders, we cannot deliver to PO Boxes. If a PO Box is provided and not eligible, our team will contact you to update the address.
Shipping Time & Price
2. International Shipping & Customs
Customs, Duties & Taxes
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Orders shipped outside the U.S. may incur import taxes or duties, which are not included in your purchase price.
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These charges are determined by your local customs authority and must be paid upon delivery.
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GOO GOO Hair does not collect or control these fees and cannot predict the cost or speed of customs clearance.
Customs inspections may cause delivery delays—these are beyond our control.
3. Exchanges
What items are eligible for exchange?
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Be in original condition — unused, uninstalled, undamaged, and unaltered (no dyeing or washing).
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Original bag packaging must be intact. (Free gifts inside the box do not need to be returned.)
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Request must be made within 30 days of the ship date.
When will I receive my exchange?
How do I request an exchange?
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Contact our customer service team and let us know which item you would like to exchange for. Need help choosing a color? Our team is happy to assist!
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Make sure your item meets the exchange requirements above. We will provide you with the correct return address. ⚠️ Please note: The return address is different from the original shipping address. Do not send the package back to the sender address.
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After shipping your return, please email us your tracking number. We can not take responsibility for lost returns.
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Once your return arrives at our warehouse, we will inspect the item to ensure it has not been used.
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If approved, your exchange (and any applicable partial refund) will be processed within 5–6 business days.
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If signs of use are found, the exchange or refund will not be approved.
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4. Return
What items are eligible for return?
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Be in original condition — unused, uninstalled, undamaged, and unaltered (no dyeing or washing).
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Original bag packaging must be intact. (Free gifts inside the box do not need to be returned.)
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Request must be made within 30 days of the ship date.
How long does it take to process my return?
How do I return my order?
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Contact our customer service team before sending anything back.
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Once your return is approved, we will provide the correct return address. ⚠️ Do not send the package to the original shipping address.
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Email us your tracking number after shipping your return. We are not responsible for lost returns without tracking.
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Once your return arrives at our warehouse, we will inspect the item to ensure it has not been used.
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If approved, your refund (and any applicable partial refund) will be processed within 5–6 business days.
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If signs of use are found, the refund will not be approved.
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📩 For any questions, please contact us at: service@googoohair.com
5. Return & Exchange FAQ
Who pays for return shipping?
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Customers are responsible for return shipping costs when requesting a refund.
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If the return is due to customer error (such as ordering the wrong color or size), the customer is responsible for return shipping.
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If you use your own shipping label, tracking is required, as we are not responsible for lost returns.
How do I start a return or exchange?
When will I receive my refund?
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PayPal: 24 hours after processing
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Stripe/Klarna: 5–10 business days after processing Refunds are issued to the original payment method. You can also choose to keep the refund as store credit—your next purchase is welcome!
How can I contact you?
6. Order Cancellations
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Once an order is placed, we will dispatch it as soon as possible to ensure timely delivery. You may cancel your order before it is shipped. However, once the package has been dispatched, cancellations are not accepted.
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Most orders ship within 12–24 hours, so please reach out ASAP.
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If canceled in time, you’ll receive a full refund.